XPO adds nearly 60 doors to its Dallas-area service center

Greenwich, Conn.-based national less-than-truckload (LTL) carrier XPO Logistics said today it has made significant additions to its Dallas-area service center located in Garland, Texas.

XPO said that it is adding 58 doors to this service center, noting that they will increase its Dallas-area capacity for shippers in the metro Dallas area across various sectors, including agriculture, energy, technology, and manufacturing. XPO previously announced it plans to add 900 net new doors throughout the United States by the first quarter of 2023.

XPO’s Garland, Texas service center is comprised of more than 100 employees, and it expects to bring on more in various positions, including dockworkers and driver sales representatives. The company has 2,300 employees in Texas.

“With the expansion of our Garland service center, we’ll be able to do even more for our customers in the thriving metro Dallas region and serve their needs with additional flexibility and speed,” said Dave Bates, chief operating officer of XPO, in a statement. “We’re excited to build on our strong local presence in Texas with more well-paying career opportunities and expanded service for businesses across the area.”

As previously reported by LM, in July, XPO completed expanding its Norcross, Ga.-based service center, which it said will substantially expand capacity into Metro Atlanta.

Company officials said that this expansion will add 46 LTL dock doors in Georgia for XPO, which will allow XPO to handle more freight and “provide even better service to customers.” The Norcross service center currently employs more than 120 people, said XPO. And XPO said it expects to hire additional dockworkers and driver sales representatives. The company employs nearly 700 people across seven service centers in Georgia.

An XPO spokesperson told LM that the company is focused on adding doors to high-demand markets, where it is capacity-constrained and expect strong growth in the future.

XPO’s Chief Investor Relations Officer Tavio Headley said in an interview with LM earlier this year that XPO’s LTL 2.0 plan includes key objectives like investing in capacity ahead of demand and, in turn, allow the company to earn profitable market share by being able to provide extremely high levels of service to its customers.

As for how XPO has been able to take market share, Headley said providing best-in-class service is a major driver, and it has allowed the company to expand its customer relationships. Another driver, he cited, is expanding its sales organization, with a focus on penetrating target vertical markets and looking at vertical markets where it has a footprint that can be larger.

“A lot of that goes back to customer service levels,” he said. “And the underlying theme is making these investments into capacity so that we can take on more demand. The investments are helping us now but once you start to see the maximum proof, we are going to be extremely well-positioned.”

Another key growth driver, he said, is pricing optimization, which is XPO leaning on its proprietary technology, which has presented very unique opportunities with its blue-chip customers, for XPO to increase its win rates, when having discussions about potential business.