Reverse Logistics

The deal promises faster returns, lower costs, better customer experiences, and improved sustainability.

Mugsy, which operates primarily in direct-to-consumer (DTC) sales, struggled with inventory inaccuracies and parcel shipping delays, impacting its growth. After switching to Ryder and its acquired 3PL, Whiplash, Mugsy saw immediate improvements in operational accuracy, shipping cost management, and customer satisfaction.

Along with acquiring Drexel’s 3PL business, Kenco said this acquisition also includes Drexel’s four London, Ontario-area physical locations—which are equidistant from Toronto, Detroit, and Buffalo and operate as multi-client distribution spaces in a campus-like environment, and enable Drexel’s resource sharing and more flexible operations, coupled with 100 Drexel associates becoming Kenco employees.

Reverse logistics is not only about managing returns; it’s about creating a more sustainable and efficient supply chain. So, whether you’re a retailer, a tech company, or a manufacturer, it’s time to rethink your reverse logistics strategy and stay ahead of the curve.

The company’s new tools include a disruption tracker, freight procurement analytics, and a smart AI assistant

DHL Supply Chain said that this acquisition will make it the largest North American-based provider of reverse logistics services.

Whether manual, automated or somewhere in between, reverse logistics operations deliver maximum return only with an organized and efficient process. Don’t wait any longer to make your move.

While the 2023 holiday season is now officially in the rearview mirror, it is full speed ahead for the subsequent reverse logistics season.

UPS said it has entered into an agreement to acquire Los Angeles-based Happy Returns, a software and reverse logistics services provider, from PayPal.

The ongoing push towards online shopping, which was accelerated through the pandemic, was evident in the report’s findings, with 60% of U.S. consumers, and 57% globally, indicating they plan to do most of their 2023 holiday shopping online, coupled with increasingly adopting omnichannel behaviors.

Earlier this week, the Washington, D.C.-based National Retail Federation (NRF) said it has acquired the Reverse Logistics Association (RLA), a global trade association for the returns and reverse industry. A purchase price was not disclosed.

Two of the trends making an impact on reverse logistics besides the increase of e-commerce and the increased focus on customer centricity—are the circular economy and robotics. Here are some suggestions for transforming your reverse process to meet today’s pressing demands.

Retailers that don’t consider product returns their biggest source of supply may want to rethink their reverse logistics approaches for 2023.

Returns are a proverbial mess for all but the most accomplished retailers. Going forward, part of a company’s reputation and success will be a reflection of the sophistication and responsiveness of their reverse logistics strategy and processes.

An Illinois-based non-profit helps firms reduce their excess inventory while advancing their ESG initiatives by contributing to the next generation of students.