OnTrac announces rollout of weekend deliveries

Vienna, Va.-based e-commerce parcel carrier OnTrac recently announced it has rolled out weekend delivery services, with a focus on helping its retail shipper customers in delivering e-commerce orders to consumers on Saturdays and Sundays.

OnTrac said this new service offering went into effect on Saturday, March 16, adding it is available in 75% of its delivery network, covering 31 states and Washington, D.C., reaching more than 175 million consumers.

The company cited various benefits of this new service, including:

• average transit times are two days faster than other carriers;
• no additional fees for Saturday and Sunday delivery;
• acquiring more customers, build brand loyalty, and generate positive feedback by meeting consumer expectations of faster delivery;
• in the instant gratification economy, differentiating from competitors who do not deliver to customers on weekends; and
• if a customer places an order on Thursday or Friday, they do not have to wait until the following Monday or Tuesday to receive their item

OnTrac Chief Commercial Officer Josh Dinneen told LM that a major driver for this expansion focused on how consumers shopping every day expect to get their items as soon as possible, regardless of the day of the week.

“Our seven-day service responds to these demands, empowering retailers to win more customers by providing fast delivery every day of the week,” he said. “[This] service is a huge win for retailers seeking to differentiate competitively by providing faster delivery in today’s instant gratification economy, where consumers are increasingly brand-agnostic and making purchasing decisions based on speed. Retailers using our seven-day service will be able to deliver their customers’ orders up to two days faster than they would with other carriers.”

What’s more, he added that while other carriers are scaling back their service offerings, OnTrac is continuing to invest in solutions and enhancements that help its customers meet consumer demands for faster, reliable delivery.

Customer feedback for the seven-day service offering has been “overwhelmingly positive,” noted Dinneen. And he added that a number of the company’s omnichannel retail and direct-to-consumer customers have already signed up to secure volume ahead of the launch.