DHL eCommerce

Peak season used to feel like a mad dash, but DHL says the holidays don’t bring the same sense of chaos they once did. Thanks to years of planning, better forecasting, and rapid growth in robotics, the company is heading into the busiest stretch of the year with confidence instead of panic.

A new report recently issued by DHL eCommerce, a subsidiary of global logistics services provider, Deutsche Post DHL Group, examined how both business-to-business (B2B) and business-to-consumer (B2C) e-commerce shippers are getting ready for peak season, in terms of their key objectives and priorities.

Top-level executives at Plantation, Fla.-based global express delivery and logistics services provider DHL shared their thoughts and expectations about the 2025 Peak Season this week, on a company-hosted call.

Mugsy, which operates primarily in direct-to-consumer (DTC) sales, struggled with inventory inaccuracies and parcel shipping delays, impacting its growth. After switching to Ryder and its acquired 3PL, Whiplash, Mugsy saw immediate improvements in operational accuracy, shipping cost management, and customer satisfaction.

The new 162,836 square-foot DC is located at 8475 Automation Drive and 30 minutes from the Charlotte Douglas International Airport, said DHL. The company said that this facility is staffed by around 150 employees, working two shifts seven days per week and processing B2C (business-to-consumer) e-commerce domestic inbound and outbound parcels and packages for U.S-based online merchants.

The company said that the new 138,500 square-foot facility will enable DHL eCommerce to process more B2C (business-to-consumer) domestic volume, supported by around 130 staffers, for customers in Virginia and the Mid-Atlantic region.

DHL eCommerce Solutions, a subsidiary of global logistics services provider Deutsche Post DHL Group, said it has relocated its Orlando, Fla, -based distribution center into a new space that is double the size of its previous location.

The company said it invested roughly $18 million into this new facility, which will be comprised of more than 125 full-time employees. And it added that a key driver for this facility is to meet growing demand in the Kansas City region and process more domestic volume and ship throughout the U.S.

DHL eCommerce Solutions, a subsidiary of global logistics services provider, Deutsche Post DHL Group, said it is investing more than $300 million into its United States-based operations over the next five years. Company officials said that this investment will up the square footage of the DHL eCommerce Solutions network by 70%, to more than 3 million square-feet.

Logistics Management Group News Editor Jeff Berman recently spoke with Kraig Foreman, President, eCommerce for DHL Supply Chain North America, about how the 2020 Peak Season went, as well as some lessons learned and what may be in store looking ahead.

The common sentiment that the 2020 Peak Season will be unlike any other was a key theme on a media call hosted earlier this week by executives at global freight transportation and logistics services provider DHL. Speaking on the call were: Chet Paul, Sr. VP, Commercial, DHL Express U.S.; Kraig Foreman, President, eCommerce for DHL Supply Chain North America; and Craig Morris, CIO, DHL eCommerce Solutions Americas.

The new 150,000 square-foot Atlanta-based facility is based 20 miles away from the Atlanta Hartsfield Airport and has access to some of the main thoroughfares for “speedy air and ground parcel transportation.

Depending on your home base, this time of the year is ideal for the fall foliage especially here in the Northeast. For many people, seeing the changing of the leaves’ colors could be viewed as a top priority, or focus. But for those in the logistics world, the focus, at this time of year, is, and continues to be, a focus on peak season planning. That was made clear in a media briefing hosted this week by DHL eCommerce Solutions,...