Matson receives top ocean carrier honor

At a time when most ocean cargo carriers are still in the red, Matson Inc. manages to make money.

Just as impressive, though, is the fact that the transpacific U.S.-flag carrier continues to satisfy shippers. It has been ranked number one in the ocean carrier category for Logistics Management magazine’s Quest for Quality award.

The recognition is regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence.

For the past 31 years, our publication has conducted the annual survey of buyers of transportation and logistics services, asking them to rank service providers on five key criteria:  on-time performance, value, information technology, customer service and equipment and operations.   This year, the survey had over 7,400 participants. 

Matson received the highest weighted score of all ocean carriers recognized this year with Quest for Quality awards.  It was ranked number one for on-time performance and information technology and number two for customer service and equipment and operations. 

The Quest for Quality awards will be formally presented to Matson at an event on September 24 in San Antonio, in conjunction with the Council of Supply Chain Management Professionals (CSCMP) annual conference.