American Airlines Cargo announces major technology upgrade

American Airlines Cargo recently announced that it will implement “a next generation cargo management system” designed to enlarge its technology platform.

According to spokesmen, this is the cargo organization’s largest investment to date meant to position the company for future growth. 

American selected IBS Software, a leading IT solutions provider in the global aviation industry, to implement the cargo management system, iCargo. With the implementation of iCargo, American will migrate to a web-based, fully integrated technology platform connecting all of its critical business functions. 

Jessica Tyler MD, Planning Execution and Compliance, American Airlines Cargo, told Logistics Management in an interview that the airline set out to find an industry leading cargo management platform that would allow them to modernize the way their team works together to meet the needs of its shippers.

“From booking to logistics to billing and everything in between, we evaluated all the leading providers and through that process landed on IBS being the partner with the experience needed to address the scale and complexity of our global business,” she said.

American and IBS are currently designing a multi-year, phased implementation and rollout strategy, created to ensure the new technology and processes are brought into the business in a seamless manner. 

Rick Elieson, president, American Airlines Cargo, said in a statement that the airline is focused on modernizing processes for its team, and increasing transparency and flexibility.

“The rapidly changing cargo landscape demands that we invest in the best of tools,” he added.