Report finds that 60% of Companies invest in AI but say it’s not working

Companies are betting on AI to deal with inflation and trade issues, but many are running into the same roadblocks: insufficient talent, tight budgets, and bad data. That’s the main takeaway from RELEX Solutions’ new report, “State of Supply Chain 2025: Balancing Inflation, Investment & Innovation.”

The report surveyed over 500 retail, CPG, and wholesale leaders across seven countries. It found that while 60% of companies prioritize AI and automation, nearly half said they lack the skills to make it work. Another 43% said budget issues are holding them back, and 39% said poor data quality is a major barrier.

Inflation is changing how companies operate. About a third of retailers are adjusting prices or optimizing operations, and 59% are expanding their private label products as shoppers look for lower-cost options. In food and beverage, 70% of companies rely more on discounts, and 40% launch value-tier items.

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